Privacy Policy

Knack Technologies connects individuals seeking tutoring services with tutors who wish to provide tutoring services from third party providers through websites, web based applications, our mobile application, and other means (each, a "Service" and collectively, the "Services").

By using our Services, either by visiting our website without signing up for the Services ("Visitor") or by creating an account ("User"), you signify your consent to our Privacy Policy.

Note about children: As required by applicable law and our Terms of Service, children under the age of 13 in the U.S. (and a higher age if required by the applicable law in another country) may only use our Services with the express prior consent of a parent or legal guardian. If you are a Teacher or School Administrator you must obtain all necessary parental consents before allowing children at your school to use the Services.

Privacy commitment

Knack Technologies is committed to protecting your privacy. You may choose to share personal information with us, and that information may be shared with our Users and our community partners that facilitate tutoring services ("Affiliates") as described below so that you can use our Services.

Collection of Personal Information

Visitors to Knack's website are not required to create an account; however, we may automatically collect some usage information, such as information collected through cookies, as described below in the "Information Collected Automatically" section.

Users either create an account independently or through a single sign on associated with their school. Users may only create an account if they are doing so through a sponsor entity with which Knack Technologies has a partnership. When you log in to Knack Technologies' Services and set up an account, you may provide your personal information to us. Your decision to provide this information is voluntary, but necessary to use our Services. The registration form collects information such as your name, email address, address, billing information, and location, and we may also collect personally identifiable information and other non-public information such as your relevant student data, metadata, and user content generated through your interaction with the Services or as provided by your school or sponsor.

Information Collected

Specifically, Knack Technologies collects the following information about Users:

• First and last name
• Email address
• Address
• Phone number
• Profile photo (optional)
• Other information required by the school or sponsor entity (depends on the school/entity, but usually includes school, campus, or program affiliation)
• Billing information (such as credit card number) (only collected if tutoring services require payment or if needed for parental consent for users under 13. For users accessing the account through a school or other entity, payment from an individual user may not be required)

Users may choose to provide tutoring services through Knack Technologies ("Tutor"). If you would like to become a Tutor, you will be required to provide additional information for Knack to verify that you are able to tutor other Users in a particular subject. This includes:

• Full legal name
• School transcript (to validate grades received in courses they intend to tutor)
• Bank account information (to facilitate payouts)
• Social security number (only required for tutors that exceed $2,000 in a year or current IRS 1099-MISC filing requirements)
• Identification document (e.g., driver's license or passport) (only required for certain Users)

Note that billing information for Users, and bank account information, social security number, and identification documents for Tutors, are required to process payments through our third party service provider, Stripe. Knack Technologies does not retain this information. Such information is subject to Stripe's privacy policy, available here. Users, including Tutors, are responsible for reviewing Stripe's privacy policy. Knack Technologies is not responsible or liable for the privacy practices or business practices of any third party.

We use your personal information for billing purposes; assessments of and provision of Services, including by sending such information to Tutors to arrange Services; pre-qualification for User recruiting; to apply sponsorships or subsidizations; for Knack Technologies' marketing of the Services (except for children's information); to communicate with you; and for internal auditing. Your registration and/or participation in our Service may be canceled without notice if you provide false information or violate any term of this Privacy Policy or our Terms of Use.

Protection of Children's Information

Protecting the privacy of young children is especially important to Knack Technologies. For that reason, we created features designed to help protect Personal Information relating to children who are less than 13 years of age or older if required by applicable law ("Child Users").

Knack Technologies does not knowingly permit Child Users to use our Services without prior, express consent from a parent or legal guardian, except through agreements with schools or districts or as otherwise permitted under the Children's Online Privacy Protection Rule ("COPPA") and the Family Educational Rights and Privacy Act ("FERPA"). If we learn that Personal Information of a Child User has been collected on our Services without prior parental consent, we will take appropriate steps to delete this information.

How does a child use the Services?

To access the Services, Child Users must be using the Services through a sponsor entity or school with which Knack Technologies has an agreement. Knack Technologies obtains the necessary parental consent before Child Users can use the Services.

What children's information is visible to others?

No child's or student's profile is made available or visible to the public through Knack Technologies. Tutors and school or sponsor entity personnel may be able to view certain information about their students.

A Note about FERPA:

Certain records collected or maintained by Knack Technologies are subject to FERPA. FERPA provides parents (or students if over the age of 18) with certain rights regarding those records. For more information, see Knack Technologies' FERPA Guide.

Information Collected Automatically

Like other websites and online services, we and our analytics providers, vendors, and other third-party service providers may automatically collect certain "Usage Information" whenever you access and use the Services. For example, we may collect information regarding how often a user accesses certain features.

Usage Information may include the browser and operating system you are using, the URL that referred you to our Services (if applicable), the search terms you entered into a search engine that lead you to our Services (if applicable), all of the areas within our Services that you visit, and the time of day you used the Services. We may use Usage Information for various purposes, including to select appropriate content to display to you and to enhance or otherwise improve the Services and our products.

In addition, we automatically collect your IP address or other unique identifier ("Device Identifier") for any computer, mobile phone or other device (any, a "Device") you may use to access the Services. A Device Identifier is a number that is automatically assigned to your Device used to access a Service, and our servers identify your Device by its Device Identifier. Some mobile service providers may also provide us or our third-party service providers with information regarding the physical location of the Device used to access a Service, internet service provider (ISP), date and time of your visit, browser language, browser type, referring and exit pages and URLs, amount of time spent on particular pages, which parts of our Services you use, which links you click, search terms, operating system, traffic, and related statistics, keywords, and/or other general browsing or usage data. Usage Information is generally non-identifying, but if we associate it with you as a specific and identifiable person, we treat it as Personal Information.

Usage Information is collected via tracking technologies.

Cookies

Like many other websites and apps, we use "cookies" (a small file sent to your computer by a website or device to allow the website or app to store information that uniquely identifies you) or other similar software to collect data to assist our users and provide them with a more personal experience during visits. For example, cookies help our systems recognize you if you return to our Services shortly after exiting them. You can always disable cookies in your browser or device's settings, but please note that if you do so, some (or all) of the features and functionality of our Services may not be available to you.

Bug Tracking

We also use a bug tracking tool for collecting data about crashes or bugs on a user's device. Our tool collects additional information about the device when a failure occurs, including available device memory, total device memory, available storage, and device properties such as the OS and kernel version or browser properties.

Mobile Device

If you use the Services through a mobile device or our mobile application, you agree that Knack Technologies may store and use that information for security purposes (for example, for user verification or authentication).

Users in our mobile application give our app permission to access photos when they upload tutoring transcripts and their contacts when they invite users to join a tutoring session. Knack Technologies only uses this information locally and does not transmit it to our servers.

Data De-identification

Knack Technologies may use your de-identified data for product development, research, or other purposes. De-identified data will have all direct personal identifiers (such as name, ID numbers, exact date of birth, and school ID) removed and otherwise be anonymized. Knack Technologies will not attempt to re-identify de-identified data or transfer it to a third party unless the transferee also agrees not to attempt re-identification.

Disclosure Policy

Knack Technologies will not disclose any of your confidential personal information, except as described herein, when we have your permission or under special circumstances, such as when we believe in good faith that disclosure is reasonably necessary to cooperate with local, state and/or federal law enforcement authorities, to enforce our Terms of Use or prevent unauthorized use of the Service, to respond to claims that any content in the Service violates the rights of third parties, upon request or as otherwise authorized by an academic institution connected to an investigation into academic integrity, and to protect the rights, property, or personal safety of Knack Technologies, Inc., its users, or the public.

School Partners or Sponsor Entities

Select schools choose to partner with Knack Technologies to offer tutoring to their students or subsidize the cost of tutoring, and some sponsors partner with Knack Technologies to offer subsidized Services to you. To take advantage of these opportunities, you may be required to choose the sponsor during registration for an account or to authenticate your relationship with the school or sponsor entity by logging in to use our Services through your school's single sign on. School Partners may collect data about how you use the Services to understand their students' performance in various classes, while sponsors may collect data about you related to your use of the Services. In both cases, Knack Technologies will share your non-FERPA related data, including but not limited to usage data, messaging history, and location data, with such schools and sponsors. School Administrators and sponsor entities have the ability to monitor the use of the Services for their students. They can view information such as which students are Users and Tutors, tutoring sessions scheduled, and chats between Users.

Tutor Profile

If you are a Tutor, you may choose to provide information for your Tutor Profile. Tutor Profiles are public and available to anyone affiliated with Knack Technologies, including other Users, students you may tutor, partner schools, employer affiliates, and any third parties with whom the information is shared by one of these Users. From time to time, Knack Technologies may compile a list of Tutors from public Tutor Profiles and provide this information to our affiliates, who may use the information for a variety of purposes, including advertising job opportunities.

Rating and Feedback

Knack Technologies relies on rating and feedback from users regarding Tutors and the tutoring services provided, and as such, requires rating and feedback from Users after a completed tutoring session. Knack Technologies reserves the right to replicate a User's written comments about the Services in promotional materials and/or in business development materials, along with the User's first name and institution. The User's email address and any other personal information will not be used at any time without the User's consent.

Feedback from Tutors about the student Users they are tutoring may be shared with the User's school or sponsor entity but will not be made public.

Links

Knack Technologies' Services may contain links to third party websites or third party materials made available online. We are not responsible for the content or privacy practices of any third party website or material. We encourage you to be aware that when you leave our page, you are responsible for reading the policies of any third-party site you may visit. Knack Technologies' privacy statement applies solely to information collected by us.

Security

Knack Technologies agrees to take reasonable precautions to protect your information in accordance with best industry practices. This includes appropriate administrative, physical, and technical safeguards to secure your data from unauthorized access, disclosure, and use. Knack Technologies will conduct periodic risk assessments and remedy any identified security vulnerabilities in a timely manner. Notwithstanding the foregoing, we cannot guarantee the security of information sent via your personal Internet connection, and you provide any information over your connection at your own risk.

You are responsible for maintaining the confidentiality of your account login information and are fully responsible for all activities that occur under your Account. You agree to immediately notify us of any unauthorized use, or suspected unauthorized use of your Account or any other breach of security. Knack Technologies cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.

Marketing and Advertising

Knack Technologies will use your data only for the purposes described herein, will collect only data necessary to provide the Services and as described herein, and will share data only as necessary to provide the Services and as described herein. We will never use any Child User's data to directly market to students. Children under 18 are prohibited from signing up for marketing communications, and we will unsubscribe any person under 18 that we become aware of signing up to receive marketing communications.

Data Retention

Knack Technologies will retain your data, including chat logs to enable access to discussions with your Tutors after your scheduled sessions, for as long as your account is active. If your account is terminated, Knack Technologies will delete your information within a commercially reasonable time after termination. Users may use third-party services to record sessions and retain that data separately. Use of such third-party services is subject to the third party's privacy policies and the terms of the parties involved, including the school or sponsor entity, if applicable. Knack Technologies is not responsible for the privacy or business practices of any third party.

Even if your account is closed, information may remain in backup or archive records, and we may retain certain data relevant to preventing fraud or future abuse or for legitimate business purposes, such as analysis of aggregated, non-personally-identifiable, or de-identified data, account recovery, or legal requirements. All retained data will continue to be subject to the applicable privacy policy for the Service.

Updates to Privacy Policy

We will notify you of material changes to the Privacy Policy on our Website and/or by email, with additional efforts to notify customers of changes impacting data treatment. Knack Technologies may update this Privacy Policy at any time, and any changes will be effective upon posting. After an update, the "Last Updated" date at the top of this policy will be updated. You are responsible for regularly reviewing this Privacy Policy and your account for notice of such modifications. Your continued use of the Services following an update will constitute acceptance of the updated Privacy Policy.

Users Located Outside of the U.S.

Our Services are operated in the United States and are not intended for users outside of the United States. If you are located outside of the United States, please be aware that information we collect will be transferred to and processed in the United States. By using the Services, or providing us with any information, you fully understand and consent to the transfer, processing, and storage of your information in the United States, a jurisdiction with less comprehensive privacy laws than in your country.

Contact Us

If you have any questions about Knack Technologies' Privacy Policy or practices, please contact Knack Technologies at support@joinknack.com.

Last Updated on March 3, 2026.